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PZB Gap Model - Simplynotes - Online Notes for MBA, BBA, MCA, BCA, MCOM, BCOM, MSc., BSc., Bio Technology Engineering, Medical Notes, Projects, Last Year Papers, PPt, Entrance Exam Study Material, Vocab
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2-1 The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – - ppt download
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Figure 1: Service gap model ( Parasuraman et al., 1988) , Administrative Service In Higher Education: Minimizing Gaps And Maximizing Satisfaction
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